Access Bank apologises to customers over disruption of services. Promises to deliver an efficient service to customers as the issue has been resolved

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 Following the difficulties experienced

by customers in executing transactions on the

Access Bank digital platforms recently, the

Bank has announced a resolution to the

service disruption and also issued a formal

apology.

In a statement released yesterday, Access

Bank assured its customers that all

transaction challenges experienced on its

platform have been resolved while reiterating

its commitment to providing exceptional

banking services across board.

“We are deeply sorry for every delay or

inconvenience experienced in the use of our

digital channels this period,” the statement

said. “Please be assured that these issues have

been fully resolved.”

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The disruption in transactions across digital

platforms also affected several other

financial organizations across the country

including Guaranty Trust Bank, Zenith Bank,

First City Monument Bank, amongst others.

The electronic payment gateway is a staple of

the Nigerian economy as data from the

National Bureau of Statistics (NBS) indicate

that a total of 557,083,712 electronic-

payment transactions valued at N34.02

trillion were recorded in selected banks across

the country in the first quarter of 2019.

Access Bank’s timeous response to feedback

from its valued customers on social media

and other platforms reflects an unwavering

commitment to quality service delivery and

best-in-class user experience on all its

platforms.